SHIPPING & RETURNS

ALL SALES ARE FINAL

All purchases are final sale. We do not accept returns, exchanges, or refunds except as outlined below. Every order is carefully packed using our quality-controlled three-step packing process, and each shipment is documented to help ensure every item leaves our facility in excellent condition.

Damaged Items

If your order arrives damaged due to shipping, please contact us within 7 calendar days of the delivery date at support@4everdip.com.

Please include:

  • Order name

  • Order number

  • Shipping address

  • Clear photos and/or videos showing the damage

Please keep all original packaging and damaged items exactly as received until your claim has been reviewed.

Once we complete our investigation, we will determine whether your order qualifies for a replacement. Claims submitted without sufficient information or supporting evidence may be denied.

Please Note

Products without selectable color or style options may be shipped in random colors or styles. Items approved for damage claims must remain unopened and in their original packaging. Product images are for reference only. Minor differences in color, size, or appearance caused by photography, lighting, or display settings are not considered defects.

ORDER CANCELLATION POLICY

Order cancellation requests are not guaranteed and are reviewed on a case-by-case basis.

Before Shipment

If your order has not yet been packed or shipped, we may approve a cancellation. Approved cancellations will receive a refund to the original payment method within 5 business days, less a 10% processing fee. Depending on your financial institution, refunds may take up to four weeks to appear.

After Shipment

Once an order has shipped, cancellation is no longer possible. If an exception is approved, the customer must return the unopened package in its original condition. After inspection, a refund may be issued less: 25% restocking fee Original shipping charges (non-refundable) Refunds are processed within 5 business days after the returned package has been inspected.

SHIPPING POLICY

Orders are typically processed and shipped within 3 business days after purchase. Please note that processing time (preparing your order) is separate from shipping time (carrier delivery). Carrier delivery estimates begin only after your package has been shipped and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Severe weather

  • Holidays

  • Customs processing

  • Natural disasters

  • Other circumstances beyond our control

RISK OF LOSS

All orders are shipped under a shipment contract.

Ownership and risk of loss transfer to the customer once the package has been accepted by the shipping carrier.

If a package is lost during transit, customers must file a claim directly with the carrier.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for shipments that are delayed, returned, or lost because of an incorrect or incomplete address.

If a package is returned to us:

  • Customers may request re-shipment.

  • Additional shipping charges will apply.

If the package is not returned by the carrier, no refund or replacement will be issued. Address changes cannot be made after an order has shipped.

FAILED DELIVERY ATTEMPTS

If a package is returned because no one was available to receive it or it was not collected from a carrier location or parcel locker, customers are responsible for paying the shipping cost to have the package shipped again.

For business addresses, customers should monitor tracking information regularly, as packages may be delivered to a mailroom, parcel locker, or reception area.

SHIPPING CHARGES

Shipping charges are non-refundable under all circumstances.

THIRD-PARTY SHIPPING SERVICES

We are not responsible for shipments sent to freight forwarders, package forwarding companies, consolidation centers, or other third-party receiving facilities.

Once tracking confirms delivery to the third-party facility, responsibility transfers entirely to the customer.

Lost, stolen, damaged, or missing packages after delivery to these facilities are not eligible for refunds or replacements.

FRAUD PREVENTION

To protect our customers from unauthorized transactions, we may request additional verification before shipping an order.

Verification may include a government-issued photo ID that matches the billing information associated with the payment method. Orders that cannot be verified or are identified as high-risk may be delayed or canceled at our discretion.

By placing an order, you confirm that you are authorized to use the payment method provided.

INTERNATIONAL ORDERS

International shipping rates are calculated at checkout.

Customers are solely responsible for:

  • Import duties

  • Customs fees

  • VAT or GST

  • Tariffs

  • Brokerage fees

  • Any other taxes or government charges

We are not responsible for customs delays, inspections, holds, or country-specific import requirements. If an international shipment is refused, abandoned, returned, seized, or destroyed because duties or required documentation were not provided, no refund, replacement, or store credit will be issued. Any return shipping, customs penalties, or re-shipping costs remain the responsibility of the customer. Shipping charges are non-refundable for all international orders.